Cardiff Register Office is currently unable to answer telephone queries. Face-to-face appointments are unaffected and the team are still answering queries submitted via website and email.

registering a birth

Your information will be only processed for the purpose of booking an appointment and to manage and pay for your ceremony or a certificate. Your personal data will be processed in line with the requirements of the Data Protection Act 2018. Data Protection Law describes the legal basis for our processing of your data as necessary for to comply with the law under legal obligation. If you have concerns about how your data has been handled, contact the Council’s Data Protection Officer via or view the service’s Privacy Notice.

The council have contracted Zipporah to manage your booking/accounts. You can view Zipporah’s privacy policy here: Privacy Policy (

The council have contracted Capita to process payments. You can view Capita’s privacy policy here:  Privacy notice | Capita

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